Payment Policy

At Petit Zoo, we aim to make checkout simple and secure. Please review the payment terms below before placing your order.

Accepted Payment Methods

We accept the payment methods displayed and available at checkout. Available options may vary depending on your location and device.

Payment Authorization

Payment must be successfully authorized and completed before your order can be processed and shipped. If a payment is declined or cannot be verified, your order may be delayed or cancelled.

Pricing

All prices are displayed on our website at the time of purchase. Prices may change without prior notice, but confirmed orders will not be affected by later price changes.

Order Confirmation

After completing your purchase, you will receive an order confirmation with your order details. Please review the information carefully and contact us promptly if you notice an error.

Failed or Declined Payments

If your payment fails, please verify your payment information and try again or use another available payment method. Petit Zoo does not have access to your full payment-card information.

Refunds

Approved refunds will be issued according to our Return & Refund Policy. Once a refund has been processed, the time it takes to appear in your account may depend on your payment provider or financial institution.

Payment Security

Payments are processed through secure payment services available through our online store. Petit Zoo does not store complete payment-card details on our website.

Contact Us

If you have questions about a payment or your order, please contact us:

Petit Zoo:32 Rue Dupleix, 75015 Paris, France
Phone: +33 1 47 83 42 52
Email: contact@petitzoo.shop