Frequently Asked Questions

What products does Petit Zoo sell?

Petit Zoo specializes in tough and durable dog toys, including nylon chew toys, squeaky toys, interactive toys, flavored chews, and dog bones for medium and large breeds.

Are your toys suitable for aggressive chewers?

Our tough chew toys are designed with strong chewers in mind. However, no dog toy is completely indestructible. Always choose a toy appropriate for your dog's size and chewing habits.

How long does shipping take?

Orders are generally processed within 2–3 business days, followed by 3–5 business days in transit. The estimated total delivery time is 5–8 business days.

Do you offer international shipping?

No. Petit Zoo currently offers domestic shipping only and does not offer international shipping.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow your package.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or been shipped.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order information and photos of the damaged item or package. Our support team will review the issue and assist you.

How should I choose the right toy for my dog?

Consider your dog's size, weight, chewing strength, and play style when selecting a toy. Product descriptions include size and other details to help you choose an appropriate option.

Are the toys safe for my dog?

Our products are selected for pet use, but dogs should always be supervised while playing with chew toys. Inspect toys regularly and remove them if they become damaged or worn.

How can I contact Petit Zoo?

You can reach our customer support team by email or phone:

Email: contact@petitzoo.shop
Phone: +33 1 47 83 42 52
Petit Zoo: 32 Rue Dupleix,75015 Paris, France